Data deletion

Clear paths for account, workspace, and customer-record requests.

Choose the path that matches your relationship to the data. We verify authority before destructive action and preserve an audit record without preserving deleted message content.

ACCOUNT HOLDER

Delete account or workspace data

Sign in, export anything you need from Settings → Data, disconnect provider accounts, then submit the password-verified review in Settings → Account security. Workspace deletion requires owner authority and may require resolving other members or billing first.

Open account controls →
CUSTOMER / CONTACT

Delete a customer record

Contact the business whose social account you messaged. That business controls its workspace and can use the built-in contact-redaction action. If you cannot identify the business, include the platform, account name, and approximate date—never send a password or access token.

META CONNECTION

Remove Meta access

A workspace owner or administrator can disconnect the Instagram or Facebook account in Settings → Integrations. The service attempts remote unsubscription and removes the stored provider-token reference. You can also remove the app from your Meta account settings.

Before deletion

Deletion may be irreversible. Export first if records are required for customer service, tax, compliance, or dispute handling. We may ask for additional verification and may retain limited security, legal, or financial records where required.